Rental Policies & Terms

Clear Terms,
No Surprises

By renting from TB Enterprise Group, you agree to the following policies and terms. Please review them carefully before completing your application.

Smoke-Free Policy

Smoking, vaping, or use of any tobacco or cannabis products is strictly prohibited inside all TB Enterprise Group vehicles at all times.

MINIMUM $250 CLEANING FEE FOR VIOLATIONS

ELIGIBILITY

REQUIREMENTS

  • Valid driver's license required

  • Must pass TB Enterprise Group qualification review

  • Approved insurance coverage required

  • Completed application and signed rental agreement

  • TB Enterprise Group reserves the right to refuse service at its discretion

PAYMENTS

ACCEPTED METHODS

  • Major debit and credit cards accepted

  • Early payments are welcome

LATE PAYMENT POLICY

  • Late fees apply to overdue balances

  • Accounts with missed payments may be suspended

REPOSSESSION

  • Continued non-payment may result in vehicle repossession

  • Repossession costs are the renter's responsibility

DAMAGE & CITATIONS

TICKETS & TOLLS

  • All tickets, tolls, and violations are the renter's responsibility

  • An administrative processing fee applies per citation

IMPOUND

  • All impound fees plus administrative costs are renter's responsibility

REPAIRS

  • No repairs may be authorized without TB Enterprise Group approval

  • Emergency repairs require immediate notification

DRIVER RESPONSIBILITIES

SAFE DRIVING

  • Renter is responsible for operating the vehicle safely and legally

  • All traffic laws must be obeyed at all times

REPORTING ACCIDENTS

  • All accidents must be reported to TB Enterprise Group immediately

  • A police report must be filed for any collision

RETURNING THE VEHICLE

  • Vehicle must be returned clean, fueled, and undamaged

  • Late returns may incur additional daily or hourly fees

RENTAL AGREEMENTS

RESERVATIONS & AVAILABILITY

  • Vehicle availability is not guaranteed until approval is confirmed

  • Rental agreements must be signed prior to vehicle pickup

  • Agreement terms are specific to each renter and vehicle

APPROVAL PROCESS

  • All applicants are subject to review and approval

  • Approval decisions are communicated within 1–2 business days

SECURITY DEPOSITS

REFUNDS

  • Deposits are refundable upon satisfactory vehicle inspection at return

  • Refund processing time will be communicated at return

DEDUCTIONS

  • Damage repair costs not covered by insurance

  • Excessive cleaning fees including smoke-free violations

  • Any outstanding balances on the account

POST-RENTAL CHARGES

  • Lost or unreturned keys — replacement fee applies

  • Excessive cleaning beyond normal wear

  • Damage discovered after vehicle return

  • Outstanding tolls or citations billed to renter

  • Administrative fees for processing violations

AUTHORIZED VEHICLE USE

APPROVED USES

  • Rideshare driving (Uber, Lyft)

  • Delivery services (DoorDash, Uber Eats)

  • Business transportation

  • Personal transportation

PROHIBITED USES

  • Unauthorized drivers operating the vehicle

  • Out-of-state travel without prior approval

  • Illegal activity of any kind

  • Off-road or reckless use

  • Subletting or lending the vehicle

PRIVACY & LEGAL

PRIVACY

  • Customer information is kept confidential

  • Identity verification is required for all renters

  • Information is used solely to process your rental

LIMITATION OF LIABILITY

  • TB Enterprise Group is not liable for personal injury or property loss during rental

  • Renters assume full responsibility during rental period

GOVERNING LAW

  • All agreements governed by North Carolina law

  • Georgia law applies where applicable

  • Right to refuse service is reserved at our discretion

Ready To Get Started?

Complete our qualification form and a member of our team will reach out with next steps.

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